Have you been contracted to get
control of the home and quickly?
Are you in the business
of rescuing Care Homes?
How do your costs compare with national averages?
Are you under scrutiny from
multiple regulators?

Berwick - Assist

A comprehensive support service for corporate clients to assist them with compliance and conformance. Drawing on our vast knowledge of the industry, the products and the associated regulations. There is usually no charge for our services.

This service is used widely by both:

A) Care Groups with multiple locations – our consultants are regularly sent in to homes to assist Area Management with compliance

B) Crisis Management who usually have a narrow window of opportunity to create both financial and operationally sustainable sites

To find out more about this industry
leading support service

That Audit was awesome. I’ve never seen anything like this before.

Berwick always offer us an extremely good service, always willing to help and advise on products, staff are dedicated and pleasant when you speak to them, overall an excellent company.

The level of customer service we receive from Berwick is excellent and very personalised.

Areas We Cover

click an image to learn more

LEAN Audit
Bedroom Audit
IPC Audit
LEAN Audit

A simple process to ensure your medical, care and hygiene costs are properly managed, looking at monetary costs, management and methodologies

Download PDF for more information
1.
2.
3.

1. Analysis of current situation

2. Review findings, propose remedial action

3. Implement agreed action

Bedroom Audit

Room Audit to ensure the beds, side rails (where appropriate) mattresses and call mats are fully operational, safe and compliant with relevant legislation

1.
2.
3.

1. Analysis of current situation

2. Review findings, propose remedial action

3. Implement agreed action

IPC Audit

Floor walk of the premises and interviewing of the staff to compare the Care Home with Infection Prevention Control guidelines – a useful pre-inspection tool

1.
2.
3.

1. Analysis of current situation

2. Review findings, propose remedial action

3. Implement agreed action

AssistDesk

Have the inspectors turned up and raised compliance issues? Are questions being asked within the team about product compatibility? Does best practice continuously elude you? Have you found that unique client with their own set of wishes and wants?

Welcome to our AssistDesk

Where our expert and experienced SpecAssists (Specialist Assistants) are helping with these and other related issues every day.

Who will I be speaking to?

All lines are manned by Berwick SpecAssists – to qualify to be a SpecAssists, staff must first go through intensive training which includes a minimum of two years’ experience and are familiarised with both the users and the manufacturers of the Berwick range. Giving a unique mix of both industry and product knowledge.

SpecAssists are also empowered to contact manufacturers and suppliers DIRECT without having to go through Purchasing Departments.

What can I expect?

Our Service Level Agreement is as stretching as it is powerful

  • Every call answered within 10 seconds during opening hours.
  • Been up at night worrying about it? Our lines open from 7am, Monday to Friday.
  • No call is put on hold for more than 180 seconds without a progress update.
  • Transferred no more than twice before reaching the correct SpecAssists.
  • Never close a call without either providing the answer or giving the details of someone who can provide the answer.
How do I access this?

Call: 01743 440011 or Email: assist@berwickcare.co.uk

Thank you so much for your help with this, you’re a life saver!

I have always been given good advice when deciding which pieces of furniture I need. Very competent and polite staff. Excellent turnaround time. Love the fudge! Thank you.

Berwick are always helpful and accommodate all Acorns' needs as quickly as they can.

Thank you for ALL your help over the last few weeks re items I needed urgently for an Infection Control Audit, this has been done this morning and went extremely well thank you again.

Just wanted to say thank you to your team for their excellent customer service over the last 12 months.