Are you opening your doors for this years National Care Home Open Day? Remember first impressions count. Here are 4 actions YOU can take for free to help give a great first impression
1. Smile: Approach visitors with a smile. It will melt all the ice in any introduction you come across. And never get disheartened if you’re met with a frown.
2. Eye contact: The eyes are the windows of the soul. Carry the smile from your face to your eyes.
3. Stand up: Standing up to greet someone demonstrates humility and strength in character. It also says you care enough to stop what you are doing and are willing to dedicate time to meet and greet them.
4. A firm handshake: A hand shake is a global sign of greeting, making a promise and establishing equality and peace.
“All the staff at Berwick Care are helpful, friendly and aim to please. The customer does seem to come first! The sales team always try to find the best prices and look at alternatives. The ongoing reviews and support is great. Products are good and quality is super.
The delivery chap is always fun to talk to and provides a friendly and comical service… always a pleasure taking his deliveries!”Director, English Care Ltd
“Many, many thanks for such a prompt delivery of my chair. Excellent customer service & I will certainly recommend Berwick to others.”Martin Cook
“We are very satisfied with the service we receive from Berwick Care Equipment Ltd. The items we have purchased are of good quality, delivery has always been prompt and reliable and the after sales service is efficient and speedy.”Ellesmere Community Nursing Home
“Many thanks for all your support & for being prompt with small orders, it’s good to work with your company. “Derwen College
“I would like to thank you for the efforts you made to find a suitable chair for my father. I understand it was quite a challenge.”Mr H Canada
“I have always been given good advice when deciding which pieces of furniture I need. Very competent and polite staff. Excellent turnaround time. Love the fudge! Thank you.”
The Berwick team is always enthusiastic to get things done promptly and properly whilst maintaining a helpful and friendly environment. This team approach stems from a Company culture encouraged to not only endeavour to make the customers happy with the service given but strongly believe that this starts and can only be achieved by an organised, happy and helpful workforce.Quality Consultant, Chris.T
“Berwick have…. always delivered excellent service and customer care. We are made to feel that nothing is too much trouble and all queries are quickly responded to in a friendly but professional manner. Berwick are very knowledgeable regarding their products and always ready to offer advice and training to make sure we get the best from the products we use. “Home Manager
“Always polite and professional when dealing with my queries.”
“I am not an easy customer, as a busy Care Home Manager I need prompt efficient service. Berwick surpass my expectations. Their motto should be ‘ask and we will find’. Any enquiry is dealt with in a friendly efficient manner and delivery is swift, giving peace of mind. Their prices are good too!! “Thornton House
“The level of customer service we receive from Berwick is excellent and very personalised.”Manager, Sandford Nursing Home
“Thanks very much for coming over to the Hospice last week. It was useful to have the features explained and the footrest fitted.”OT Severn Hospice
“It has been a pleasure dealing with you, the quality of the furniture, fabrics etc. are all exceptionally good, as has been your patience in dealing with my many queries and changes of heart which I am pleased to say have in the end worked well.”Beverly
“Berwick always offer us an extremely good service, always willing to help and advise on products, Staff are dedicated and pleasant when you speak to them. Overall, an excellent company.”Manager of Stone House
“Marches Care finds Berwick Care an absolute delight to deal with and has done over the many years we have bought items for our care homes from you.”Managing Director, Marches Care
“We have found them to be reliable, efficient and flexible.”Conifers Care Group
“Even though they have expanded their business over the years it still keeps the family friendly touch. I would not hesitate to recommend them to anyone (which I do).”Barchester Healthcare
“We have always been more than happy with the service we receive from Berwick, the quotes are invariably the best and the customer service we receive is excellent. The after sales service makes you feel valued as a customer. We would recommend them to anyone.”Home Manager, Bethshan Nursing Home
“We always pick the Riviera dining furniture from Berwick for our homes due to the build quality, choice of colours, durability and exceptionally high levels of service.”Director, Resimed Ltd (t/a Safe Harbor)
“We had used Berwick for larger items such as profiling beds and hoists when needed, and then in 2012 our residential care home business was growing along with our over heads. We contacted Berwick and Tristan came out to discuss our everyday Housekeeping supplies to the occasional Nursing items.
The Service provided is excellent and never pushy, and often we have a friendly visit from one of the Berwick team to see how we are doing and even little gifts for individual residents, a very personal touch.
I know that we can call Berwick for advice about items in the catalogue before making a purchase.”Castlehaven Care Ltd
Harlescott Industrial Estate,
Monday to Friday
07:00 To 17:00
Closed weekends and bank holidays