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Assist Desk

Have the inspectors turned up and raised compliance issues? Are questions being asked within the team about product compatibility? Does best practice continuously elude you? Have you found that unique client with their own set of wishes and wants?

What can I expect?

Our Service Level Agreement is as stretching as it is powerful.

Every call answered within 8 seconds during opening hours.
Been up at night worrying about it? Our lines open from 7am, Monday to Friday.
Transferred no more than twice before reaching the correct specialist.
Never close a call without either providing the answer

Who will I be speaking to?

All lines are manned by Berwick specialists – staff who have been through intensive training including a minimum of two years’ experience and are familiarised with both the users and the manufacturers of the Berwick range. Giving a unique mix of both industry and product knowledge.